Customer Success Tool

Smart Routing of Feedback
to the Right Teams

FeedbackTriage uses AI to analyze customer feedback, score urgency, and automatically route issues to support, product, or engineering — so nothing falls through the cracks.

Get Started — $35/mo
AI Sentiment
Instant analysis of tone and intent
Auto-Routing
Sends to the right team automatically
Urgency Score
Prioritize what matters most

Simple Pricing

Pro Plan
$35
per month
  • ✓Unlimited feedback ingestion
  • ✓AI sentiment & category analysis
  • ✓Auto-routing to support / product / eng
  • ✓Urgency scoring dashboard
  • ✓Custom routing rules
  • ✓Webhook & API access
  • ✓Team analytics & reports
Start Now

FAQ

How does feedback get into FeedbackTriage?
Via our REST API or webhooks. Connect your support tools, forms, or any source that can send an HTTP request.
Which teams can feedback be routed to?
Out of the box: Support, Product, and Engineering. You can configure custom routing rules from the dashboard to match your org structure.
How is urgency scored?
Our AI model evaluates sentiment, keywords, customer tier, and recurrence to assign a 1–10 urgency score, helping teams prioritize critical issues first.